uudb's Privacy Policy

Section 1

Introduction and Applicability

uudb is a trusted online betting and casino platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy explains how uudb collects your personal information, why it does so, how it is used, and what measures are taken to ensure the protection of your information.

This policy applies to the uudb website, mobile application, and all associated services. If you use our services, you are considered to have accepted the terms described in this privacy policy.

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Section 2

What Types of Information We Collect

uudb collects various types of information, which we divide into the following categories:

2.1 Personally Identifiable Information

• Full name and username
• Email address
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number (when identity verification is required)
• Permanent and current address

2.2 Financial Information

• bKash, Nagad, Rocket account numbers and bank account details (for processing transactions)
• Deposit and withdrawal history
• Betting and gaming transaction records

2.3 Technical and Usage Information

• IP address and device identifier information
• Browser type and operating system details
• Login and logout times and dates
• Browsing history and page visit records on the site
• Information collected through cookies and similar tracking technologies

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Section 3

The Purpose of Data Collection

uudb collects and uses your information for the following purposes:

• Account Management: To complete the registration, login, and account verification process.
• Financial Transactions: To carry out deposit and withdrawal processes safely and smoothly. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.
• Customer Service: To provide effective support via 24/7 live chat and email.
• Security and Fraud Prevention: To ensure account protection and to detect and prevent fraudulent activity.
• Legal Compliance: To meet applicable laws, regulations, and regulatory requirements.
• Service Improvement: To analyse user experience and improve the quality and functionality of the platform.
• Responsible Gaming: To identify potentially harmful gaming behaviour and provide the necessary support.
• Promotional Communication: To inform you about special offers and promotions, subject to your consent.

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Section 4

Data Storage and Protection

uudb applies industry-standard security measures to protect your personal information. We use SSL (Secure Socket Layer) encryption technology, which keeps all data transmitted between your browser and our servers secure.

Your financial information, particularly data related to bKash, Nagad, and Rocket, is stored using the highest level of encryption. Payment information is never stored directly on our servers — instead, we process transactions through a secure payment gateway.

Our data protection measures include:

• Encryption at the server and database level
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Restricted staff access to data — provided only on a need-to-know basis
• Strict contractual obligations when sharing data with third parties

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Section 5

Sharing Information with Third Parties

uudb does not sell or rent your personal information. However, information may be shared with third parties in certain circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, customer service, and technical support. These partners operate under strict confidentiality agreements and receive only the information needed to complete specific services.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

5.3 Business Changes

In the event of any merger, acquisition, or sale of assets involving uudb, user information may form part of the transferred assets. We will provide advance notice in such an event.

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Section 6

Cookies and Tracking Technologies

The uudb website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

The types of cookies we use:

• Essential Cookies: Necessary to maintain login sessions and ensure basic functionality.
• Functional Cookies: To remember your preferences such as language selection and gaming settings.
• Analytical Cookies: To understand site usage and improve the quality of our services.

You can disable cookies from your browser settings, but this may affect some functionality of the site.

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Section 7

Your Rights

As a user of the uudb platform, you have the following rights over your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction or update of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that the use of your information be limited in certain circumstances.
• Right to Object: The right to object to the processing of your information for marketing or other purposes.
• Right to Portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, please contact us. We will aim to respond to your request within 30 days of receipt.

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Section 8

Data Retention Period

uudb does not retain personal information longer than necessary. The retention period depends on the following:

• The period your account remains active
• Legal and regulatory retention obligations (generally 5–7 years for financial records)
• The time required for dispute resolution and handling legal claims

After account closure, we delete or securely anonymise your personal information, except for records we are required to keep under applicable law.

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Section 9

Protection of Minors

uudb's services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from minors (those under 21). Age verification at the time of registration is mandatory.

If we learn that a minor has provided information on our platform, we will immediately delete that information and close the associated account.

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Section 10

Changes to the Policy

uudb may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a prominent notice on the website
• Updating the "Last Updated" date at the top of the page

Continuing to use the platform after a revised policy is published will be considered acceptance of the updated policy. If you do not agree to the new policy, you have the right to close your account.

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Section 11

Responsible Gaming and Data Use

uudb may use information about your gaming behaviour for responsible gaming initiatives. This includes identifying unusual gaming patterns and contacting you directly if needed.

We believe gaming is entertainment — not a reliable source of income. Never bet beyond your means. To learn more about responsible gaming, visit our Responsible Gaming page.